Customer Relationship Articles

I’ve come to master the art of managing client expectations. If you don’t promise the moon to your client, but you deliver it to them anyway, you look like a rock star.

How to Start Freelancing: A Comprehensive Guide for Beginners I began my journey into freelancing while still in high school, dabbling in various projects alongside my studies and early professional work. It wasn't until 2006 that I decided to dive into freelancing...

Ever since I hosted the Purpose To Profit Design Business Summit last August, I've been itching to offer another training opportunity for brand, web and graphic designers. Well, that opportunity is going to happen the first full week in April (3rd through the 7th)....

It was the best of times, it was the worst of times...I had just graduated college and landed my first corporate job. I had the world by a string and was excited to start my new career. I looked forward to my days at work where the office atmosphere was fun and...

If you're a freelancer or you're thinking about becoming one, one thing is for certain  - clients are essential! Don’t have clients yet? It's time to start marketing! In my article last week I covered the five stages of marketing, the first being "awareness",...